Explore Crisil, a company of S&P GlobalFormerly known as Global Research & Risk Solutions
February 21, 2025
Case study
Case study
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Objective
- The firms wanted to better manage its associate population & preserve institutional knowledge
- It also wanted to streamline processes to enable financial advisors & service managers focus on client servicing
Approach
- Crisil set up an offshore center of excellence with access to SMEs across asset class, ESG & D&A specialization.
- Started by analyzing the client workflows for 6 weeks. Post that, initially focused on administrative tasks and trained resources for analytical tasks. By delivering a firsthand quality of service Crisil got management buy-in and increased focus on analytical & value-added tasks
- Streamlined processes by implementing best industry practices led by SMEs & tech enabled accelerators
- Took complete ownership of staffing & training with rigorous assessment process.
- Established periodic governance calls led by Crisil project manager & senior leadership to enable effective governance and minimum client involvement
Client impact
- The firm was able to optimize costs by 40 % and enhance its client base by 15%
- Financial advisors were able to respond faster to market developments
- There was a 20% improvement in advisors' productivity with better work life balance for advisors
