Explore Crisil, a company of S&P GlobalFormerly known as Global Research & Risk Solutions
June 04, 2025
Case study
Case study
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Background/objective
- A prominent European bank faced a significant challenge in conducting credit reviews of its extensive portfolio and required a reliable and efficient client partner. To address the challenge, the bank embarked on a rigorous nine-month proof of concept (POC) with Crisil, which involved the review of 2,000 counterparties across the Corporates and Financial institutions portfolio. Following the successful execution of the POC, the bank awarded Crisil a multi-year contract to review a high volume of (~3,750) counterparties each year.
- The key challenges, as part of the engagement, included managing the sudden influx of urgent requests in multiple formats. The portfolio encompassed a range of sectors and geographies and required multi-lingual support for a sizable private portfolio.
Crisil solution
- Built a specialised team of more than 30 analysts and demonstrated exceptional agility in grasping the nuances of the client’s requirements to meet stringent service-level agreements on quality and aggressive volume targets
- Created a project management framework and streamlined the client’s credit assessment workflow, while facilitating a robust governance mechanism to deliver quality outcomes
- Deployed a fungible team structure to handle peak volume, ~1.5x of the monthly contracted figure for a quarter of the year, along with managing high volume of priority deliveries (~100 cases a month)
Client impact
- Enabled rapid execution and improved efficiency through adaptable analysis templates, which could accommodate both operating companies, or Opco, and holding company, or Holdco, structures for the bank
- Achieved swift turnaround time for high volume priority cases and demonstrated agility in managing team capacity to cope with monthly peaks and troughs in volume (0.3x to 1.5x)
- Took on the credit assessment responsibility, enabling the bank’s credit officers to focus on driving strategic growth and development
- Leveraged multilingual capabilities to facilitate seamless reviews of borrowing counterparties with non-English language filings, ensuring global compatibility
- Secured cost savings of ~25-30% owing to Crisil support
Portfolio coverage
