A leading global alternative asset management firm was experiencing persistent issues in its post-trade operations. Particularly in the confirmation drafting process, it was facing delays in trade confirmations and missed T+1 deadlines. It had a high volume of manual drafting leading to static data errors and client dissatisfaction
There was an urgent requirement to streamline the firm’s confirmation workflows, reduce manual effort and improve client satisfaction
Our solution
Deployed a specialized confirmation team trained in global financial markets
Standardized confirmation templates and developed client-specific formatting rules
Conducted root-cause analysis on manual trades and implemented process automation
Introduced dashboards and daily MIS for real-time break tracking
Partnered with the client’s technology and static-data teams for upstream data correction
Developed robust documentation and conducted continuous training
Client impact
98% confirmation delivery achieved within T+1 SLA
91% Straight-Through Processing (STP) coverage, a significant jump from 65% reported 6 months earlier
70% reduction in breaks aging
40% decline in query volume and enhanced client trust
Flexi-staffing for peak periods enabling a highly scalable operations model