Formerly known as Global Research & Risk Solutions

  • Crisil Integral IQ
  • Case study
  • Credit Risk
  • GenAI
  • Operational Efficiency
October 01, 2025 Content Type Case study

Achieved 30% efficiency using Gen AI on credit reports of a prominent EU bank

October 01, 2025 Content Type Case study
 

About the client

A prominent EU bank intended to reduce its substantial backlog of credit assessments, covering more than 3,500 counterparties within its corporates and financial institutions portfolio

Client challenges

  • Remarkably high volume of urgent requests requiring turnaround time of less than 3 days 
  • Portfolio spanning across multiple sectors and geographic regions. 
  • Peak workload of ~1.5x the monthly contracted volumes for a quarter of the year 

Our solution

  • Implemented our innovative solution-Crisil GenEye Credit- that harnesses Generative AI’s capabilities combined with human oversight to produce credit assessment reports 
  • Leveraged our domain expertise to tailor our prompt repository in accordance with the bank’s credit report format and performed extensive testing before deploying the Gen AI solution 
  • Covered ~70% of the standard report sections using Gen AI, with assistance from our comprehensive prompt repository that helped capture the relevant KPIs across multiple sectors, geographies and domains (corporates, banks, insurance companies and broker dealers). 
  • Human oversight and guardrails around hallucinations and loss of information helped maintain the high quality of the credit reports while minimizing the time spent on quality checks 
  • Retained critical sections such as credit recommendations and forecasting with credit analysts to maintain control on the quality of deliverables. 
  • Achieved 30% efficiency gains in preparing credit reports that helped us manage the peak workload, reduce backlog and manage the high influx of urgent requests. 

Process flow for Gen AI-assisted credit report writing

Process flow for Gen AI-assisted credit report writing

 

 

Sections generated

Sections generated

 

 

Impact and results

Impact and results

 

 

crisil-loader